Welcome to Undercliffe Surgery
The practice relocated to new purpose built premises in July 2010, conveniently located in the centre of Heckmondwike. The building is shared with another practice, although we remain completely separate, and we occupy the ground floor.
The new building offers modern, spacious facilities enhanced by plenty of on-site parking and an attached pharmacy, and allows us to expand the range of services available from the surgery staff.
We hope to provide our patients with an efficient, friendly and up-to-date service, and that you will find this website useful in guiding you through the people who work within the practice and how to use the surgery to its best effect.
Online patient services
Avoid the queue - Once you have a login and password set up by reception staff you can order your repeat prescriptions, book and cancel appointments on-line by clicking the buttons below:
Changes to telephone options: Please note that from Monday 1st September 2014 the times at which you can request repeat prescriptions over the phone will alter to 12pm til 2pm. Appointments, test results and other enquiries remain the same please see below:
- Requesting/cancelling/changing appointments - 8am til 6pm
- Requesting test results and any other enquiries - 11am til 6pm
The surgery is open from 8.00am to 6.30pm Monday to Friday and we are closed on Saturdays and Sundays. The surgery is also open late 1 evening a week please ask the receptionist for details. To see a doctor or nurse please book your appointment on-line, telephone us or come into the surgery to book an appointment.
PLEASE NOTE: The surgery closes once a month on a Tuesday from 1pm until 8am the following day for training. Emergency cover is provided during this period.
An appointment system is operated at all times.
Outside Surgery Hours
If you require urgent medical assistance or advice which cannot wait until the surgery re-opens, please call 111.
Calls to the NHS 111 service are free from both landlines and mobiles.
If you have a life threatening medical emergency please dial 999.
Telephone closure: Please note that the main switchboard number will be closed on Thursday lunchtimes 1pm to 2pm. There will be an alternative number to call in an EMERGENCY during this telephone closure. The building remains open and the front reception desk will be manned during this time.
16 Union Street,
You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help.